DOMESTIC SHIPPING RATES (**no international shipping available)
0.0 - 2.0 LBS
2.01 - 10.0 LBS
10.01 - 20.0 LBS
20.01 - 40.0 LBS
40.01 - 100.0 LBS
100.01 - 300.0 LBS
300.01 LBS +
You will be contacted with a freight quote
**At this time we only ship to the 48 contiguous states. Shipping rates effective as of July 2023.
GENERAL ACCESSORY ITEMS
Lead time and shipping varies depending on the product. Information will be specified in each product description.
*Please note, changes to an address cannot be made after 24 hours of order receipt. Once your order has been placed in our shipping queue, we cannot make changes to the order.*
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur, and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items.
Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
Please reach out to our Customer Experience Team at firstname.lastname@example.org if you are experiencing delays or have questions about the status of an order.
Most of our rugs, subject to availability, typically ship between 3-4 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
OVERSIZED/FRAGILE DELIVERIES - THIRD PARTY
Most of our furniture and large artwork or mirrors will be delivered by a third party delivery service provider. If in stock, most pieces ship within 5-8 weeks of order receipt, unless otherwise specified. Transit typically takes 7-14 business days. This timeframe includes hub transfers, sorting, and inspections. Please refer to the estimated shipping timeframe noted on the product page for each piece.
Once ready to be delivered, a representative from our third-party delivery agent will reach out to you directly to schedule a time that works for you to deliver your piece. The representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs). Please note: an oversized/fragile item fee covers the cost of moving the oversized piece into the desired space, and does NOT include removal of existing furniture.
Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is also unable to remove unwanted furniture or make any modifications to your home.
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at email@example.com.
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents and images of damage.
If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 5-12 weeks to finalize and issue an in-stock replacement. Backordered items will be longer. Our team will work hard to have a replacement issued and shipped as soon as possible.
Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit only as a refund, less the original handling fee charges and a 20% restocking fee.