Our design team at ONYX + ALABASTER has hand-selected these products because we love them. We have provided as much detailed information as possible, including dimensions and colors, to help you make an informed purchase. With that in mind, all sales are final*.
For orders placed online, all items are carefully inspected prior to shipment; however, damages can happen from time to time, so we ask that you inspect your pieces upon receipt. If in any case the items you received are incorrect or damaged, please notify our customer service team within 48 hours at email@example.com to file a claim along with images of the product. Any notifications or claims outside of this window will be denied.
REQUIREMENTS FOR REPLACEMENTS
- Item(S) Has Been Delivered Within The Last 30 Days.
- Item(S) Are Unused/Uninstalled.
- The Item(S) Must Be Packaged As It Was Shipped. Any Major Variation In The Repackaging Could Cause The Piece To Be Damaged In Transit, Making The Return Invalid.
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window.
If a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 48 hours. ONYX + ALABASTER will replace the item - or if you are local to Middle Tennessee - schedule a furniture medic or service technician to repair the issue at no charge to you.
Furniture that is refused due to size will be exchanged for merchandise or store credit only. We cannot cancel orders for in-stock merchandise once it has been transmitted to our vendors and fulfillment centers. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original shipping and handling fee charges, a 20% restocking fee, and any return shipping fees.
ART, MIRRORS, AND ACCESSORY ITEMS
We regret that we are not able to cancel orders for in-stock items once they have been sent to our vendors for fulfillment.
FINAL SALE + CLEARANCE ITEMS
Please note that final sale and clearance items are not returnable.
*Effective on all products purchased on or after March 15, 2023